We have explained below your rights, but to keep things simple we have not included all the circumstances or conditions which apply to them. If you would like to exercise these rights please contact our Customer Services Team. Our contact details can be located in the ‘Contact us’ section on our website. If for any reason the right is limited or doesn’t apply we will explain to you why this is the case.
Stop using my information – If you don’t want us to use your information for our business interests you can ask us to stop and we will do so unless there is an important reason why we need to continue using it.
Stop marketing – You can ask us not to send you marketing messages.
Access – You have the right to ask for a copy of the information that we hold about you and this will usually be provided free of charge. For your security, we will take reasonable steps to confirm your identity before providing you with any personal information we may hold about you.
Transfers – You can request that we transfer information we hold about you to you or a third party in electronic form.
Remove my information – In certain circumstances you can ask us to stop using or holding your information. If we can delete your information we will, but sometimes we have to maintain records for legal reasons. If we cannot comply with your request then we will contact you and explain why. If you ask us to stop using your information we will still keep it, but we will not do anything with it.
Consent – If you have given consent for us to use your information then you have the right to withdraw your consent at any time. The Phoenix Data Protection Officer, will be able to explain to you the consequences of withdrawing consent, and the implications for the continuation of the product or policy that you have with us.
If we have shared the personal information in question with another company (including another company within the Phoenix Group), we will also let them know that you have asked us to stop using or retaining your information unless it is impossible or difficult to do so.