Customers are at the heart of what we do. We work hard to provide excellent customer service, but acknowledge sometimes we may sometimes make mistakes. If we have made a mistake, we want to hear from you as soon as possible so that we can put the matter right straight away.
We operate a full complaint handling service which will allows you to get your complaint to us in a variety of ways. Follow the links below for more information on how to make a complaint:
How to complain to PA (GI) Ltd
How to complain to Pearl Group Management Services and Pearl Group Services (PGMS & PGS)
How to complain to Standard Life Assurance Limited
How to complain to other companies within the group