Customers are at the heart of what we do. We work hard to provide excellent customer service, but acknowledge sometimes we may sometimes make mistakes. If we have made a mistake, we want to hear from you as soon as possible so that we can put the matter right straight away. 

We operate a full complaint handling service which will allows you to get your complaint to us in a variety of ways. Follow the links below for more information on how to make a complaint:

How to complain to PA (GI) Ltd

How to complain to Pearl Group Management Services and Pearl Group Services (PGMS & PGS)

How to complain to Standard Life Assurance Limited

How to complain to other companies within the group

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