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Customers are at the heart of what we do. We aim to provide a responsible, fair and helpful service to all our customers. If something goes wrong, we will rectify it as quickly as possible, keeping our customer informed as we do.

We are committed to providing timely support and advice. Please use the relevant link below for contact details relating to your policy.

If you are unsure if you have a policy with the Phoenix Group, please use our contact enquiry page

We are committed to continuing to learn about what matters to our customers. Your feedback is important and can be given at any time by e-mailing our Group Chief Executive, Clive Bannister.

 

 

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